Frequently asked questions

Email a purchase order to orders@bandit.bio with SKUs, quantities, ship-to and bill-to addresses, and a delivery contact. We confirm every order in writing. See how to order for full details.

A complete kit pairs the panel with its matched master mix at a bundled price. À la carte lets you buy the panel only or the master mix only, for example when you already have master mix on hand. Both prices are on every product page and in the price list. More in choosing a kit format.

Yes. Request a quote with your expected volume and we respond within 24 hours.

Payment is due on receipt of invoice, by ACH or wire using the instructions on the invoice, or by check. Prices are in U.S. dollars, excluding tax and freight.

Yes. Email orders@bandit.bio for a W-9 or to complete your supplier setup.

Most catalog panels and master mixes are in stock and ship in 1–2 business days of order confirmation in most cases. You receive tracking details when the order ships.

Panels, master mixes and positive controls ship on dry ice to keep them frozen in transit. Store them at −20°C as soon as they arrive.

Contact orders@bandit.bio for international orders.

Store panels, master mixes and positive controls at −20°C as soon as they arrive. See storing and handling Bandit panels.

Stability is up to 24 months from the date of manufacture, depending on lot and components.

Inspect your order on delivery and report any shortage, damage or mismatch to orders@bandit.bio right away.

Our panels run on open qPCR instruments that read the panel's dye channels, including Bio-Rad CFX, Roche LightCycler 480 and Applied Biosystems QuantStudio and 7500 series instruments. Each product page lists compatible instruments and dyes. Five-dye panels, such as Respiratory Panel B, need an instrument with five detection channels: Respiratory Panel B runs on the Bio-Rad CFX96 and CFX Opus and is not compatible with the Roche LightCycler 480. See running Bandit panels on your qPCR instrument.

In most cases, yes. HEX can be read as VIC or JOE, and ROX as Texas Red, where the channels are named differently.

Use the master mix listed on the product page. Each panel is formulated for that mix, and it is included in the complete kit where one is offered. Alternate master mixes are not supported.

Yes. Catalog panels include panel-matched positive controls, typically at approximately 10,000 copies/µL. Most panels also include an internal control in the panel mix; each product page states whether its panel does. See internal and positive controls.

A pre-mixed format in which each tube already contains master mix, primers, probes and buffers, so you add extracted sample and run. It is available for selected panels.

Each product page lists the sample input and, where available, the reaction volume, run time and recommended cycling. The product information sheet or one-page overview on the Resources page has the full protocol.

Yes. Safety data sheets and documents for products not posted on the site are available on request. Request documents.

Yes. Our Field Applications Specialists help with instrument setup, plate templates and performance checks on your own instruments. See checking panel performance in your laboratory, or contact us.

Yes. We design singleplex and multiplex qPCR and RT-qPCR assays to your targets, dye set and instrument. Most projects are delivered in 3 to 10 weeks. Start with the panel designer or read about custom assays.

Yes. See OEM and partners.

All Bandit Biosystems products are for Research Use Only and are not for use in diagnostic procedures.